Identifying
Resources for Getting Help
This is the page linked to the help icon. Students are asked to visit it during orientation, and may find it useful as the course progresses.
Help Icon
If your BSU username and password do not work or if there are Email problems:
A. Double-check your username and password. They are case-sensitive.
B. For assistance regarding your BSU username and password, please see:
cms.bsu.edu/about/administrativeoffices/ucs/username.aspxC. For distance education students, there is a separate help page with contact information:
http://cms.bsu.edu/Academics/CollegesandDepartments/
OnlineandDistanceEducation/CurrentStudents.aspx
or, you can call the School of Extended Education at 1-800-872-0369 (8-5 M-F). Distance education students can also call the Computing Services help desk toll-free at 1-866-771-3276.D. Maybe your BSU Email account is full. Visit
http://www.bsu.edu/webmail/
and log in to the BSU Email Support Console. You might have to delete some of those inbox and sent messages.E1. For on-campus students, visit the University Computing Services Help Desk in RB 165 with a picture ID and they'll give you a new password.
E2. Extended (distance) education students can often get help by calling the BSU School of Extended Education at 1-800-872-0369 (8-5 M-F). Extended education students can also call the Computing Services help desk toll-free at 1-866-771-3276. However, the following note was sent out by the School of Extended Education concerning resetting passwords:
|
"In order to
meet the standards set by Ball State University’s Information
Security Program, effective October 1, 2007, the School of
Extended Education can no longer reset forgotten passwords by
telephone or e-mail requests.
"Based on this new policy, you are encouraged to register a personal e-mail address (such as home or work e-mail address) on the Password Web Site at https://www.bsu.edu/password. By registering a personal e-mail address on this Web site, you will be able to reset your password online should you ever forget it. You may watch a 90-second video Tech Clip that will walk you through the process of registering a personal e-mail address on the Password Web Site. "If you do not register a personal e-mail address on the Password Web Site and you forget your username and/or password, you will need to complete a Password Reset Request Form to request a new password. Fax the completed form, including a copy of your driver's license, to University Computing Services Helpdesk at (765) 285-4189. You may also scan and e-mail the completed form to helpdesk@bsu.edu. If you need to contact the Helpdesk, you may call that office at 1-866-771-3276 or e-mail helpdesk@bsu.edu. Once the Helpdesk receives the completed form, the password will be reset and forwarded to the e-mail address provided on the request form within one to two business days. "If you have questions, you may also contact the School of Extended Education at distance@bsu.edu |
F. Check out the Resources Page published by Ball State's School of Extended Education:
http://cms.bsu.edu/Academics/CollegesandDepartments/
OnlineandDistanceEducation/CurrentStudents.aspx
G. Contact the instructor. Even though the instructor is here to help you, password and Email problems sometimes require greater access authority than is available to instructors. Still, if you've exhausted other means, maybe the instructor can help you find an answer.
Contacts
If you need help with either the course content, or the logistics of using an online course system, please consider the following options:
1. Contact the Instructor.
The instructor can answer most questions concerning your course, and is your best source for clarification of any instructions.(Note, if you reached this page from another instructor's course, please do not contact Jim Flowers; contact your own instructor.)
Email:
jcflowers1@bsu.edu
Work: (765) 285-2879
FAX: (765) 285-2162
Office: AT 130A
Ball State University
Muncie, IN USA 47306-0255
2A. On-Campus Students Can Contact the Ball State University Computing Services Help Desk.
The help desk can assist with problems concerning password access, server status, uploading web pages, and many other computer-related areas.AdministrativeOffices/UCS.aspx
(765) 285-1517
Room 165,
Robert Bell Building
2B. Distance Education (Off-Campus) Students can Contact the Ball State University Computing Services Help Desk at a Toll- free Number.
3. Students taking a distance education course can contact the BSU School of Extended Education .
Students enrolled in an off-campus course can find help with passwords, system access, registration, and other issues here.
http://cms.bsu.edu/Academics/
CollegesandDepartments/
OnlineandDistanceEducation.aspx
Phone:
1-800-872-0369
Email:
distance@bsu.edu.
4. Ask a fellow student.
Sometimes, communication with another student (or even someone outside the class) can help you think through a problem and gain a different perspective.5. Get help from Blackboard.
Blackboard supplies a student manual that can help you use Bb.6. Use other resources.
If you are not at the BSU campus, or even if you are, you might find the answers you are looking for at a library elsewhere, or through a phone call.
7. Build a network of colleagues.
By forming a large network of contacts and professional ties, you might find more than support and help.
All information is subject to change without notification.
© Jim Flowers
Department of Technology, Ball State University